Shipping &
Delivery.

Orders are hand-packed at our Miami studio within 1–3 business days of purchase. Drops, holidays, and limited releases may add an extra day or two. We will never rush a hat out the door at the cost of quality control.

You will receive a tracking number by email the moment your order leaves the dock.

• US Standard3–6 business days · $8 (free over $75)
• US Express1–2 business days · $22
• Canada5–9 business days · $18
• International7–18 business days · calculated at checkout

Delivery windows begin once your order has shipped, not when it was placed. Carrier delays, weather, and customs are outside our control.

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost.

Refused parcels that are returned to us due to unpaid duties are not eligible for a refund.

If your order arrives damaged or goes missing in transit, contact us at benauti@nautihats.ca within 7 days of delivery (or expected delivery) with your order number and photos. We will file a carrier claim and make it right.

Need to update an address or cancel an order? Email us within 2 hours of placing it. Once an order enters fulfillment, it cannot be modified or cancelled.